Changes to the Association’s service due to the Coronavirus
We are excited to be back in the office finally, although staff are working partly at home, in order to keep numbers low. Face to face appointments can now be made, if that is your preference, and our reception is open. We are still operating on an appointment only basis so would suggest you call before attending to ensure you can be seen by the relevant member of staff.
We are happy to announce that as COVID-19 restrictions continue to be relaxed across Scotland, the Association’s is able to offer a full repairs and maintenance service to our tenants.
In order for any repairs, or servicing to take place, social distancing will need to be observed. Please follow the measures detailed in the ‘Social distancing – keeping everyone safe’ article.
Paying your rent
We would advise that you should continue to pay your rent in the normal way. We want to help our tenants get through this crisis as best we can. If you are finding it difficult to pay your rent, please contact us. Our staff can also provide advice on Welfare Benefits/Energy support that may be available to you. If you are needing support in claiming Universal Credit please get in touch.