Coronavirus information and advice
Changes to the Association’s service due to the Coronavirus
As you will be aware, the world is facing a major crisis in dealing with the Coronavirus Pandemic. Glen Oaks is having to alter the way that we deliver our service to you because of the Coronavirus. This is to ensure the Health and Safety of our tenants and staff which is our top priority at all times.
Unfortunately, from now until further notice, we are not able to accept callers to our office. Our staff will not be able to visit you at home either.
This is due to the Government’s advice that the public need to maintain a distance from one another to help prevent the spread of the virus. Instead, we ask that if you need to contact the Association you do so by telephone, email or online via our website and Tenant Portal. If possible, please also avoid posting letters to us in the meantime as it will take longer than normal for us to reply.
Further to the recent letter sent to Glen Oaks tenants regarding changes to the Association’s repairs service due to the Coronavirus outbreak, please be advised that due to recent government advice on non-essential works the repairs service is now limited to emergencies only until further notice. Emergency repairs are limited to items which could cause danger to health, residents’ safety, or serious damage and destruction to your property. Examples include:
- Significant leaks or floods
- Electrical faults which may endanger a building or resident
- Full loss of electricity
- Blocked drains resulting in back-surge of waste into your home
- Making safe broken windows
- Security of your home (if lost keys you will be recharged for the repair)
- Loss of central heating or hot water (limited to provision of temporary heating only if member of household suffering from symptoms of or self-isolating from the Coronavirus)
Any pre-arranged non-emergency repairs have been cancelled and will be attended to once the worst of the crisis has passed and contractors are able to work as normal. The annual servicing of landlord’s gas appliances is also suspended as is the Right to Repair Scheme. Similarly, members of the Association’s staff are not carrying out any inspection visits for the time being. You can report emergency repairs in the normal way via the Tenant Portal, email or telephone.
To contact us by phone, please call us on 0141 638 0999 as normal.
To email us, please email firstname.lastname@example.org
To visit our facebook, please go to www.facebook.com/GlenOaksHousing/
Or you can contact us here via the website
We would advise that you should continue to pay your rent in the normal way. We want to help our tenants get through this crisis as best we can. If you are finding it difficult to pay your rent please contact us. Our staff can also provide advice on Welfare Benefits that may be available to you too.
Glasgow City Council have advised the Association that they cannot uplift bulk refuse for the foreseeable future. We would therefore ask tenants not to put bulk rubbish outside until further notice.
We will provide any further service updates on our website, Facebook and Twitter.
For more information on the Coronavirus visit NHSinform.scot