Our Complaints Policy is in line with the Scottish Public Services Ombudsman’s (SPSO) recommendations. The link above will take you to their website which includes a video which explains the process really clearly.
We are committed to providing high-quality customer services. We encourage and value complaints. If you are unhappy or dissatisfied with any of our services we want to know. We have a 2-stage procedure which helps us to resolve any issues as quickly as possible. We use the information from complaints to help us improve our services.
We will publish information in our newsletters about complaints and service improvements as a result of customer feedback.
For further details please refer to our Guide to the Complaints Handling Procedure.
The Scottish Housing Regulator has produced an information leaflet explaining the difference between a complaint and a significant performance failure. Please refer to this document for further clarification.
If you have any complaints please let us know.
Our latest Newsletter provides details of our performance in relation to satisfaction surveys and complaints.