Our aims and objectives

The Association has a 5-year plan which sets out what we hope to achieve during this period. The plan is reviewed every year to take account of any changes that may have an impact on the work of the Association.

Our main objectives for 2018-2023 are:

• Asset management - through a robust programme of cyclical and planned repairs, we aim to maintain and improve existing properties. 
• Financial viability - we will manage finance to sustain the business to allow for the continued delivery of services.
• Customer service - we will provide excellent customer service, through the analysis and evaluation of customer feedback.
• Community regeneration - by building on existing partnerships, we hope to create opportunities to enhance services in our estates.
• Governance - we will continue to review our governance requirements to ensure strategic leadership and direction.
• Development - We will build high standard new homes for rent and new supply shared equity.