We aim to provide our tenants with a repair service that represents value for money. Our contractors follow our Service Standards to ensure that you receive the same high service from them as you do from our own staff.
The repairs that you report daily to us are classed as reactive repairs and we have two different contractors that attend them for us:
- GasSure - attend any gas central heating or hot water repairs.
- City Building - attend to all other repairs.
In order to ensure you are satisfied with the service you receive from our contractors we issue anyone who reports a repair with a satisfaction form. This feedback is reviewed regularly and any issues are raised with the contractor.