Report a Repair
You can report a repair to us online by using our Report a Repair Tool.
Identification
All contractors will have photographic ID cards and should show their ID before entering your home. Do not be shy in asking to see ID before any of our own staff or contractor’s staff enter your home as we want to avoid any problems with bogus callers.
The repairs that you report daily to us are classed as reactive repairs and we have many different contractors that attend them for us:
- BRB: Central Heating/Hot Water
- James Frew - Out of Hours Emergency Repair Service (non gas)
- Frank Swords: General non-gas or electrical
- Magnus - General electrical repairs and Alarms
- Cranford Electrical - General electrical repairs
- Valley Group - Plumbing and Electrical
- Red Pest - Pest
- HCS - Joinery repairs
- Sound Service - Door Entry and TV aerial
- Stellar Drainage: Drainage Specialists
- Acron - Asbestos specialist
- The Ventilation Specialists - Ventilation Repairs
In order to ensure you are satisfied with the service you receive from our contractors we issue anyone who reports a repair with a satisfaction form. This feedback is reviewed regularly and any issues are raised with the contractor.
Emergency Repairs
If you have an emergency repair you should not use the online service instead call our office on 0141 638 0999.
Our telephone system gives tenants the option to report emergency repairs when our office is closed by calling the usual office number 0141 638 0999 and choosing the option which transfers your call to the appropriate contractor to deal with your emergency situation.
Option 1 - Gas Central Heating or Hot Water Emergency Repairs - BRB
Option 2 - All other Emergency Repairs (non gas) - James Frew
More information is available on the Repair Category page of what type of repair is classed as an emergency.