Current vacancies
Housing Services Manager
EVH Grade 9 £53,110 - £55,996
Glen Oaks Housing Association has built up a strong reputation as an innovative community-controlled organisation that places customer service, financial viability and being an excellent employer at its heart. The Association owns and manages approximately 1500 properties in Arden, Darnley, Pollok, Old Darnley, Regents Park and Southpark Village.
We want to recruit a full-time Housing Services Manager with excellent communication and customer service skills to join our busy team. It’s an exciting time for the Association as we are looking at how we currently work with a view to changing our structure. Therefore, the responsibilities of this role may be subject to change. We currently have hybrid working so this post would be based in the office for part of the week and the remainder would be working from home.
The successful candidate will:
- Be responsible for the delivery of high-quality and cost-efficient housing management services for tenants and other customers
- Set and monitor targets for continuous service improvement and measure customer satisfaction
- Co-ordinate the Association’s rent harmonisation exercise
- Develop the recently-introduced programme of customer support visits
- Ensure the highest standards of performance, compliance and accountability within the department
We are looking for someone who can demonstrate that they:
- Have an understanding of our customers’ needs
- Have strong leadership, organisational, planning and management skills
- Are committed to continuous improvement
- Have a friendly, positive attitude and a “can do” approach
Excellent conditions of service apply, including flexible working hours.
If you have the experience, enthusiasm and personal commitment required for this role, please apply by downloading the full application pack below. Alternatively you can request a pack by e-mail: go@glenoaks.org.uk. Please note that CVs will not be accepted.
The closing date for applications is Thursday 5 September at 4pm with interviews taking place on Tuesday 17 September.
| File Description | File | Size |
|---|---|---|
| Housing services manager application pack |  | 240KB |
| Housing Services Manager application form |  | 531KB |
| Housing Services Manager equalities monitoring form | | 108KB |