Our Staff and Services
Our staff members are committed to providing our tenants with an excellent service and this was validated when the Association gained the Customer Service Excellence Accreditation.
Our team of staff is split across three departments directed by our Corporate Management Team. They are responsible for every aspect of your tenancy with the common goal of delivering excellent service at all times.
The Finance and Corporate Services team is responsible for financial management, support to our Board and Service Improvement Group, customer participation, social media, publications, IT and Human Resources.
Our Housing Services team advise and assist applicants, tenants, sharing owners and the general public on all aspects of housing management including rent arrears, anti-social behaviour, estate management and allocation of properties.
The Technical team is responsible for the delivery of our day-to-day repairs service, factoring services, major repairs and improvement programmes. They also have responsibility for our development programme.