Getting involved

We believe the best services are shaped by the people who use them. Our Tenant Participation, Engagement and Scrutiny approach gives you real opportunities to influence decisions, shape services, and make a positive difference in your home and community. 

Your legal right! - Involving tenants in decision-making is not only good practice, but also a legal and regulatory requirement for social landlords. 

Our Getting involved booklet provides you with information on the many ways you can participate and be involved with the Association and your local community.

How involved you choose to be is entirely up to you. Whether you want to share feedback, take part in a consultation, join a group, or help scrutinise our services, every voice matters and every contribution is valued.

Our newly renamed Tenant Participation, Engagement and Scrutiny Strategy has been developed in partnership with our Scrutiny Panel, the Service Improvement Group. It sets out how we will make sure your voice is heard and used to shape, design and improve our services and policies. Their full report can also be read here: SIG's Tenant Participation Outcome Report.

We share our plans in advance via our GO Get Involved Annual Programme and advertise upcoming events in our newletter and facebook.

“Our collective mission at Glen Oaks Housing Association is to empower tenants through meaningful participation, engagement, and scrutiny. We believe the best services, projects, and initiatives are designed together, and we aim to provide opportunities, information, and support so everyone can question, challenge, and influence decisions. By sharing the impact of tenant involvement, we strive to build a culture of transparency, trust, and continuous improvement - ensuring our communities thrive and that tenant voices remain at the heart of everything we do.”