Social distancing

In order to allow any repairs, services or inspections to take place in your home, you must allow social distancing to be observed so that both you and the contractor or Technical Officer are not exposed to the virus. 

Measures will include:

• Ventilating rooms by opening windows for 30 minutes prior to the arrival of the contractor and/or Technical Officer.
• Opening all doors in your home so that the contractor and/or Technical Officer does not have to touch handles etc. on his way to the affected area.
• You remain in a separate room whilst the repair/inspection is carried out and do not approach the contractor and/or the Technical Officer.

Our Contractor and staff have the right to refuse to carry out the inspection or repair if you refuse to co-operate in observing these measures.

However, if any member of your household is affected by Covid-19 and/or your are shielding from the virus due to being in an 'at risk' group we cannot complete the repair until your period of self-isolation is over.