What is Glen Oaks responsible for?

The rent and service charges you pay are used to maintain our communal areas.  We are responsible for managing the following services to ensure they are delivered to a high standard and represent good value for money.

• Landscape maintenance - Grass cutting, weeding and trimming of shrubbery (only in Glen Oaks communal areas) during the growing season.
• Close cleaning service - Stairs and landings swept, cleaned & de-littered weekly.  Windows and walls cleaned 4 weekly. 
• Bulk uplift pull through service - Tenants living in tenement properties only receive this service as part of their service charge.  Items are removed from the backcourt and moved to the pavement for uplift every Monday.
• De-littering service - Our contractor de-litters our communal areas on a fortnightly basis.

We want to hear your feedback on our services - it's important that if you are dissatisfied in anyway you let us know.  Our Complaints booklet gives you more information on what you should expect from us when dealing with any dissatisfaction you have reported to us.

Contact us to speak to one of our Housing Services officers.  You can also provide us with feedback by filling in one of our service specific surveys, you will receive one through the post at least once a year.