Report a Repair
You can report a repair to us online by using our Report a Repair Tool.
Identification
All contractors will have photographic ID cards and should show their ID before entering your home. Do not be shy in asking to see ID before any of our own staff or contractor’s staff enter your home as we want to avoid any problems with bogus callers.
The repairs that you report daily to us are classed as reactive repairs and we have two different contractors that attend them for us:
- GasSure: Central Heating/Hot Water
- Anderson Property Management: General non-gas
- Frank Swords: General non-gas
- Stellar Drainage: Drainage
In order to ensure you are satisfied with the service you receive from our contractors we issue anyone who reports a repair with a satisfaction form. This feedback is reviewed regularly and any issues are raised with the contractor.
Emergency Repairs
If you have an emergency repair you should not use the online service instead call our office on 0141 638 0999.
Our telephone system gives tenants the option to report emergency repairs when our office is closed by calling the usual office number 0141 638 0999 and choosing the option which transfers your call to our out of hours Call Centre, Aquarius, who will contact the appropriate contractor to deal with your emergency situation.
More information is available on the Repair Category page of what type of repair is classed as an emergency.