Providing your feedback

We place emphasis on consulting with our customers through various surveys.  This form of tenant participation is important in finding out your opinion on the services we provide.

The feedback we receive is analysed and used to make informed decisions that improve our customer service.  We discuss the results and agree relevant action plans with our Board and staff team.  The results are published in our newsletters and in our Annual Report. 

It would really be appreciated if you could take the time to return or complete any satisfaction surveys about our services.

We will also consult you on any significant policy changes.  Information about policies under review will be put on the home page of our website and on social media

The Association currently undertakes the following surveys:

Tenant Satisfaction Survey - this is carried out every 3 years and will reflect any requirements set out by the Scottish Housing Regulator.  The survey will seek to secure opinion from a representative sample of our customers on the majority of our services.  Our latest survey reported high levels of satisfaction with the overall service that we provide.  We are now looking at what we can do to improve areas where satisfaction levels have dropped since the last survey.

Service specific surveys - these relate to a service you have received from us or one of our contractors, such as repairs, close cleaning, garden maintenance, etc.  The survey will seek to get feedback as close to you receiving the service as possible.