Customer Service Standards

After consultation with our customers, staff and benchmarking against other organisations, we have improved our Customer Service Standards. Our timeliness of response is more challenging and we will share with you how we perform on a quarterly basis within our Newsletter.

Customer Service Standards are service commitments by an organisation. They confirm how specific services will be delivered and explain to users the quality of service they can expect.

We are committed to providing the highest standard of customer care for all our customers and understand the importance of delivering a first class service to you.

We aim to ensure that our services are fair and available to all and always in line with our Equality and Diversity statement.

If you are ever dissatisfied and feel we haven't met our customer service standards, please contact us.

All of the feedback we receive is logged and investigated through our complaint process and used to monitor our performance. It will also assist our Service Improvement Group with their review of our services.

Would you be interested in becoming an Arm Chair Critic?

You could help us ensure we are meeting our standards by carrying out Mystery Shopping or complete a survey on your experience when you contact us? Speak with Laura on 0141 620 2742 or email laura.strang@glenoaks.org.uk.