Consultation

Communication Strategy

Every three years we review and update our Communication Strategy. The Communication Strategy sets out the different ways we will communicate you, our staff and stakeholders and how you can communicate with us. 

Good communication should be well timed, clear and tailored to your individual needs. Making sure the information we share is easy to understand and that you get to share your feedback on it is vital.

We want contacting us to be as easy as possible whether that’s attending our office, over the phone, via email or SMS.

It is important our strategy for communicating reflects what you want as our tenant. It would be great if you could read over the document here and give your feedback on the proposed changes below.

The main proposed changes are:

1. Including a Newsletter Communication Plan

2. Developing our digital communication methods

3. Preventing digital exclusion by introducing monitoring of engagement levels

4. Preventing communication fatigue by planning more targeted communications

Have your say by completing the short survey here. Or contact us and a staff member will help you to complete the form.