Application Pack

Customer Service Advisor

We want to recruit a Customer Service Advisor with excellent communication skills to join our new front-line team.  Key aspects of the role are as follows:

• Respond to customer queries and service requests at reception and on the phone
• Provide administrative and general support to the Customer Services Team
• Liaise with contractors and customers regarding access, appointments and follow-up works
• Record and resolve Stage 1 complaints at first point of contact where possible

We are looking for someone who can demonstrate that they:

• Have an understanding of our customers needs
• Are willing to learn and develop
• Are committed to continuous improvement
• Have a friendly, positive attitude and a “can do” approach

Excellent conditions of service apply, including flexible working hours.  Most employees can benefit from a degree of hybrid working.  Details of this would be agreed with your line manager.

If you have the experience, enthusiasm and personal commitment required for this role, please apply. Please note that CVs will not be accepted. 

The closing date for applications is Friday 20 June at 4pm with interviews taking place week commencing 30 June.  

Glen Oaks Housing Association is an equal opportunities employer and registered charity No. SCO 34301.

File Description	File	Size
Customer Service Advisor - Application Form		91KB
Customer Service Advisor - Equality Monitoring Form		108KB
Customer Service Advisor Application Pack		602KB