Customer Service Advisor (temporary contract - 9 months)

EVH Grade PA5: £30,250 - £33,617

We want to recruit a temporary Customer Service Advisor with excellent communication skills to join our front-line team.  Key aspects of the role are as follows:

• Respond to customer queries and service requests at reception and on the phone
• Provide administrative and general support to the Customer Services Team
• Process applications for housing, offering advice and support as required
• Liaise with contractors and customers regarding access, appointments and follow-up works
• Record and resolve Stage 1 complaints at first point of contact where possible

We are looking for someone who can demonstrate that they:

• Have an understanding of our customers' needs
• Are willing to learn and develop
• Are committed to continuous improvement
• Have a friendly, positive attitude and a "can do" approach

Excellent conditions of service apply, including flexible working hours.  Most employees can benefit from a degree of hybrid working - details of this would be agreed with your line manager.

If you have the experience, enthusiasm and personal commitment required for this role, please apply by downloading the full application pack below or request a pack by email from martha.hutcheson@glenoaks.org.uk

The closing date for applications is Wednesday 4 March 2026 at 4pm with interviews taking place on Thursday 12 March 2026.

File Description	File	Size
Customer Service Advisor - Application Pack - Feb 2026		658KB
Customer Service Advisor Application Form Feb 2026		88KB
Customer Service Advisor Equality Monitoring Form Feb 2026		108KB

Glen Oaks Housing Association is an equal opportunities employer and registered charity (No. SCO 34301)