Repair targets and catergories
We have set timescales and targets for carrying out repairs and will always aim to attend
within the target. We aim to provide you with an appointment day/time that is convenient to you,
however, repairs are prioritised depending on their urgency.
The target times below are the times within which we expect to finish the repair.
Type of repair
Gold Service members
|Emergency||Made safe within 4 hours||Made safe within 4 hours|
|Urgent||1 working day||3 working days|
|Routine||5 working days||10 working days|
|Right to Repair||Between 1 & 7 days||Between 1 & 7 days|