Customer service standards
Customer service standards are service commitments by an organisation. They confirm how specific services will be delivered and explain to users the quality of service they can expect.
We are committed to providing the highest standard of customer care for all our customers and understand the importance of delivering a first class service to you.
We aim to ensure that our services are fair and available to all and always in line with our Equality and diversity statement.
If you are ever dissatisfied and feel we haven't met our customer service standards, please contact us.
All of the feedback we receive is logged and investigated through our complaint process and used to monitor our performance. It will also assist our Service Improvement Group with their review of our services.