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SMS Shielding Service

SMS shielding service

Some of our tenants are now receiving automated messages from the Scottish government offering them assistance if they are shielding (Being advised to stay at home due to serious medical conditions or age).

These automated messages may ask whether you need someone to arrange a weekly delivery of basic groceries or medications for you or let you know about other forms of support available to you.  You might not need the service right now but registering will also help us to keep in touch with you if you need help later on. 

Please keep your CHI number somewhere safe. Your CHI number can be found at the top of the letter you will have received.

You’ll be able to access the SMS Shielding Service for as long as you’re advised you need to stay at home

Signing up for the SMS Shielding Service

To sign up, you need to text the service your 10 digit CHI number. Please only include your CHI number in your message, don’t include any other words or information. Please keep your CHI number somewhere safe. Your CHI number can be found at the top of the letter you will have received.

This will make sure that the service can identify your CHI number and check it against our records to confirm you are eligible for shielding services.

If you get a response saying that your CHI number has not been recognised, you may have made a mistake entering it – please try again. If you need to speak to a person you should call your local authority’s helpline.

If you encounter difficulties registering for the SMS, it is likely that any issues are short term network issues. Please contact your local authority helpline and register with them in these circumstances or contact Brenda or Erin at the goConnect Project at Glen Oaks for help Tel 0141 620 2758