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Home Energy Scotland Referral Portal

Home Energy Scotland Referral Portal

The Home Energy Scotland Portal is an easy way for partner organisations to refer households to Home Energy Scotland for energy saving advice. It is secure, online, and works in real time to put the householder’s details directly into Home Energy Scotland’s database to follow up.

Once advice has been given to the householder, and referrals made to any of our trusted schemes to help with energy saving or income maximisation, the Portal shows those outcomes in the Referrals Outcome report.

Partner organisations can monitor how much their Users are using the Portal, by viewing the User Activity report.

What are the benefits of the portal?

  • Hosted on a website with its own URL: hespartnerships.est.org.uk

  • Accessible using computer, tablet, and smartphone (if connected to internet)

  • Partners can make referrals directly, at a time that suits

  • Personal information is transferred securely

  • The referral is entered directly into the Home Energy Scotland database for an advisor to contact the householder immediately, providing a fast service for the householder.

  • Data Protection is covered when an organisation signs up to use the portal, and for each referral, without the need for extra consent forms.

  • Partners can log on and view the referral outcomes for their clients/customers, for up to a year after the date of the referral, without the need to contact the advice centre.

  • This provides a better service for the householder, and for the Partner, and reduces admin in the advice centre, releasing staff to support more householders

Who we are        

We’re Home Energy Scotland, an energy advice service funded by the Scottish Government. We provide free, impartial advice to help people to stay warm, make the best use of energy and save money on their bills. Many people will see their energy bills rise because of the current lockdown, and we’re keen to speak to anyone who’s worried about this.

How we can help during Covid-19

Our local advisors are all working from home and ready to take calls. We can help with:

 

·       Clear advice on ways to save energy and reduce fuel bills while staying warm at home

·       Practical help for people who find themselves without heating or hot water

·       Support for households with prepayment meters who are worried about topping up during the lockdown

·       The latest information about emergency measures from energy suppliers to make sure vulnerable people do not get cut off

How to get in touch

If you are, or someone you know is worried about energy bills, phone

0808 808 2282 to chat to a friendly advisor. Calls are free and we’re available Monday to Friday 8am to 8pm and Saturday from 9am to 5pm.

 

Alternatively, email adviceteam@sc.homeenergyscotland.org or request a call back on our website.